Client case

Blozo - Always better

“Compete delivers personal and professional network management with proactive support.”

Blozo has been working with Compete for over 5 years after discovering us through Google. They were dealing with a number of malware attacks and were in need of a new server. Their previous service provider billed by the hour, but Compete offered a fixed monthly fee with associated fixed maintenance. This makes the service clear and not only gives clarity and certainty about costs, but also creates a clarity about what to expect from each other.

Cooperation with Compete:
“Compete provides monthly on-site server maintenance and solves minor problems immediately. This on-site support is convenient and efficient. They have a lot of contact with the dedicated IT manager. Within the contract, we have the option of contacting the service desk by phone five days a week.”

Experience and communication:
“We experience the cooperation with Compete as very positive. The personal contact and quick handling really make a difference. Communication is good via phone and email. We appreciate the fact that there is a lot of face-to-face contact rather than just remote support.”

Results:
“As a network operator, Compete fully meets our expectations. We are very satisfied with the services and support provided.”

Recommendation:
“We definitely recommend Compete to others. They are approachable, reliable and knowledgeable about network management. Moreover, they have good contact with third parties, such as software vendors that are not part of Compete’s services. If problems arise with external parties, Compete takes care of it. This saves a lot of energy because you are not in the communication triangle yourself.”